Client Services Assistant

Client Services Assistant
Clear Junction , Latvia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Sep 8, 2021
Last Date
Dec 8, 2021
Location(s)

Job Description

The Client Services Assistant is a key position in Clear Junction, providing outstanding operational support to our clients: banks, payment service providers, and other financial institutions.

Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers regulated end-to-end payments solutions based on proprietary in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies.

Founded in 2016, the business has seen double-digit growth year-on-year, with over 80 fintech professionals based across Latvia, the UK and mainland Europe.


What You'll Do

  • Monitor, facilitate and troubleshoot client operations
  • Act as point of contact for requests and complaints
  • Log, resolve and escalate issues as appropriate
  • Collaborate with other Clear Junction department teams to address customers’ needs and assure adherence to rules and guidelines

Requirements

  • 2+ years of experience with b2b client relationship / client support / similar
  • 2+ years of experience in the Financial Services / Banking industry
  • Proficient user of MS Office / Google Docs
  • A customer-oriented attitude
  • Excellent communication skills
  • Ability to work well in a team
  • Languages: good command of English

Benefits

  • Collaborative environment
  • Growth opportunities
  • Excellent work conditions
  • Base salary 1100-1400 EUR per month (gross), depending on experience

Job Specification

Clear Junction

Information Technology and Services - London, United Kingdom