Client Services Assistant
Clear Junction, Latvia

The Client Services Assistant is a key position in Clear Junction, providing outstanding operational support to our clients: banks, payment service providers, and other financial institutions.

Clear Junction is a global payments company, licensed and regulated by the FCA in the UK, that offers regulated end-to-end payments solutions based on proprietary in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies.

Founded in 2016, the business has seen double-digit growth year-on-year, with over 80 fintech professionals based across Latvia, the UK and mainland Europe.

What You'll Do

• Monitor, facilitate and troubleshoot client operations
• Act as point of contact for requests and complaints
• Log, resolve and escalate issues as appropriate
• Collaborate with other Clear Junction department teams to address customers’ needs and assure adherence to rules and guidelines

Requirements

• 2+ years of experience with b2b client relationship / client support / similar
• 2+ years of experience in the Financial Services / Banking industry
• Proficient user of MS Office / Google Docs
• A customer-oriented attitude
• Excellent communication skills
• Ability to work well in a team
• Languages: good command of English

Benefits

• Collaborative environment
• Growth opportunities
• Excellent work conditions
• Base salary 1100-1400 EUR per month (gross), depending on experience

Job Rewards and Benefits