Customer Support Consultant (Estonian)
SupportYourApp , Latvia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Sep 4, 2021
Last Date
Dec 4, 2021
Location(s)

Job Description

Interested in Software, Hardware and E-Commerce products?

Join our SupportYourApp team as a Customer Support Consultant and provide high-level quality support for famous IT-companies from all over the world.


What You’ll Be Doing:

  • Resolving basic to complex support issues for customer inquiries received via omni-channel support (emails, live chat, and calls);
  • Becoming a product expert and providing documentation updates to our knowledge base;
  • Ensuring customers' satisfaction;
  • Communicating with developers from various IT-companies.

Requirements

  • Fluent Estonian;
  • Analytical amp; Research Skills;
  • Customer-oriented and responsible attitude.

Will be a great plus:

  • Intermediate level of English or/and Russian;
  • Experience with CRM systems;
  • Experience in Customer Support;
  • Experience with native speakers;
  • International exchange programs participation;
  • Stress resistance.

Benefits

  • Fixed schedule;
  • Opportunity to work remotely;
  • Competitive compensation;
  • Paid intensive training and trial period;
  • Great management with no bureaucracy;
  • Good bonuses for referring friends (referral program);
  • SupportYourApp Medical Policy;
  • Various sports events and teambuildings;
  • Corporate Library;
  • Occasional business trips.

Who are we?

SupportYourApp is a leading customer support outsourcing company. We work with 30+ countries and provide support in 40+ languages. There are amazing startups as well as leaders of IT industry among our clients. Grab your chance to join them, and send us your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

Job Specification

SupportYourApp

Information Technology and Services - Berlin, Germany