Complaints and Payment Investigations Manager
Clear Junction, Latvia

Due to growth, we have a new opportunity for a Complaints and Payment Investigations Manager to join our team in Riga.

Clear Junction is a global payments company, licensed and regulated by FCA in the UK, that offers regulated end-to-end payments solutions based on proprietary, in-house technology. The company's infrastructure is designed to meet the growing needs of global financial companies.

Founded in 2016, the business has seen double-digit growth year-on-year, with over 60 fintech professionals now based across Europe.

What you will do:

• Handle customer complaints
• Process disputed transactions and SWIFT requests
• Communicate with 3rd parties, collaborate with other departments of Clear Junction
• Accrue commissions related to complaints, disputed transactions and SWIFTs
• Manage e-records and paperwork, prepare reports
• Adhere to internal policies and procedures, as well as regulatory requirements
• Contribute to the development of policies and procedures

Requirements

• 3+ years of experience in the banking / financial industry
• Experience with complaints, disputed transactions and/or SWIFTs
• Organized, methodical, and motivated
• Positive and confident personality
• Solid communicator with good English

Benefits

• Collaborative team and culture
• Excellent work conditions
• Base salary 1900+ EUR per month, depending on experience
• Great opportunity to grow your career in fintech

Job Rewards and Benefits